Returns & Exchanges
At LUMOS Projectors MY, we stand by the quality of our home cinema technology and offer a comprehensive 15-day return policy for any manufacturing defects or performance issues. We are committed to ensuring your cinematic experience is flawless and hassle-free from the moment you unbox.
Initiate Your Request
Contact our dedicated support team at [email protected] with your order number and a brief description of the issue to receive a Return Authorization.
Prepare the Package
Securely pack the projector in its original box, including all accessories such as the remote control, power cables, and user manual to ensure a full refund.
Schedule a Pickup
Once your request is approved, we will coordinate a courier service to collect the item from your doorstep at no additional cost for valid warranty claims within Malaysia.
Inspection and Refund
Our technicians will inspect the unit upon arrival; once verified, your refund or exchange will be processed within 5-7 business days via your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing